Thursday, May 29, 2014

You're NOT my Pal...

Not exactly knitting related, but it is related to a knitting order I did.  The client suggested I use PayPal to pay for a shipping label on her package.  She said she usually saves $3-$4 on packages.  I thought it seemed handy, to be able to print my own postage and not have to wait at the post office outlet.  I went through the process, and my savings were going to be $1.20.  Yeah, not much.

However, when I tried to print the label, it was SO tiny, it was unreadable.  I tried Chrome and IE.  Nothing worked.  I finally gave up and cancelled it, and filled out the form for a refund, on March 25.  I went to the PayPal community forums, and found out others had been having this issue.  PayPal said it should take 15 days for a refund.  Many waited longer than that.

Well, I'm still waiting.  I've sent in complaints, and I got this wonderful letter back:
 You'll have to click on it to get the Picture Viewer to open.

Yeah.  Really, PayPal?!  I sent an email back shortly after, but no answer.  So, I sent another one today:
How lovely for PayPal that it can hide behind the screen and just give lip service.  I'm sticking with etransfers as much as possible now.  My other big peeve with PayPal is that if you have a balance in your account, and want to buy something, you have to use your account balance.  I just had a purchase, and I didn't have enough.  I clicked the button to say to charge it all to my Visa, but it still took the option of taking all funds first and putting the rest on Visa.  However, my account page shows a negative balance?!  I have in the past, signed in as a guest so I could pay by Visa, but I remember there was some difficulty...I had to use a different email or something.  Sigh.


Sheryl Evans said...

Hi Tracy, I use PP all the time with no problems. I have never had a label print too small but it says that when that happens to open the window & reprint. Also, when you don't want to use your balance to pay you must choose a different method. It says to 'pay with balance' so just click on the change menu on the right hand side of that statement & enter the way you want to pay. It does take a long time to get a refund, sometimes up to 21 days, but I still think it is the best way to pay online. Like anything, you have to learn how to use it. The last time I used my credit card to pay, someone charged a bunch of things to it. It was a hassle to resolve that. :)

TracyKM said...

Oh, I tried to reprint several times, with two different internet browsers. I'm not the only one having this issue and there doesn't seem to be a common connection between us. I would tried Safari,but we can't get the iPad to recognize the printer for wireless printing.
I selected the button to pay by Visa, and when it went back to the invoice, it still came back as pay with balance (and Visa for the difference). Maybe because I was sending money instead of paying for goods?
I have long passed 21 days, even if you only count business days LOL. I'm going to stick with e transfers, and keep a zero balance with PayPal so that I have to use VisA.

Sheryl Evans said...

I know that sometimes problems can't be resolved easily. I use IE & that seems to work for me but not for everyone I guess. Lately I have heard from others that are having problems with PP, but thx to God, it does work for me. Wish I could be of more help. :)